At ReflexWebs Solutions we want every client to be happy with our work. This policy explains when refunds are available for services bought from us.
Requesting a refund
- Refund requests must be made in writing to hello@reflexwebs.com within 3 days of payment.
- Include your name, invoice number, the service purchased and the reason for the request.
- Refunds are considered case by case, taking into account the work already completed.
Non-refundable services
Because they are created specifically for you, the following are non-refundable once work has started:
- custom website and web application development;
- personalised design work, including logos, branding and UI/UX design;
- content writing, blog posts and marketing material that has been delivered;
- third-party costs paid on your behalf, such as domain names, hosting, premium themes, plugins and software licences.
Milestone-based projects
For projects billed in stages, payments for milestones that have been completed and delivered are non-refundable. Where a project is cancelled part-way through, any refund will cover only work that has not yet been started, as set out in your project agreement.
Monthly and recurring services
Maintenance, support and marketing retainers can be cancelled with notice as set out in your agreement. Fees for the current billing period are not refunded, and the service continues until the end of that period.
How refunds are paid
Approved refunds are paid to the original payment method, normally within 7–10 business days of approval. We will confirm by email when a refund has been processed.
If something isn’t right
If you are unhappy with any part of our work, please tell us first. Most issues can be fixed through revisions, which we are always happy to discuss.
Contact us
ReflexWebs Solutions
22, Dhamangaon Road, Yavatmal, Maharashtra, India
Email: hello@reflexwebs.com
Phone: +91 85919 31774